Forum Discussion
Error message
I am trying to preview a scene/project but this error message keeps coming up.
I have the same problem.
One specific scene that I can´t publish or preview. All other projects are no problems.
I have restarted the computer as suggested.
Any other ideas?
Hello Johan, and welcome to E-Learning Heroes. 😊
I appreciate you reaching out to share that you are experiencing a similar issue.
You mentioned that it's a specific scene. Here's how you can narrow it down further:
- Preview individual slides in this scene to identify the problematic slide.
- You can hide items on the timeline to determine which item is causing an issue on the identified slide.
- Replace or recreate the challenging timeline item.
If you'd prefer to work directly with our support team, please privately share your project file with our support engineers by uploading it here. It will be deleted when troubleshooting is complete.