Forum Discussion

KatePreston's avatar
KatePreston
Community Member
3 months ago

Error uploading images

Is anyone else having issues uploading images to Rise 360 content?

I have not been able to upload images since yesterday.

Tried 3 different computers (one on a different site so perhaps different connectivity),  I tried images which have already been uploaded successfully, tried changing the file type and clearing the cache. Nothing is helping!

Can anyone give me any further advice. I have a deadline looming!

 

Thanks!

Kate

Articulate 360

3 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 months ago

    Hi, KatePreston!

    Thanks for reaching out and including these details. Since you've already done quite a bit of troubleshooting on your own, I've opened a support case on your behalf. One of our Support Engineers will be in touch with you shortly via email, to help get this resolved as quickly as possible!

  • KatePreston's avatar
    KatePreston
    Community Member
    3 months ago

    Hi KellyAuner​ 
    Thanks so much for opening a case. After trying more of the advice in the email, I had to contact my IT team. Turns out they have been changing firewall settings etc and that has caused a problem.

    I am waiting to get them to make this fix at their end, but I have at least been able to get my course finished by using a different laptop at home.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      3 months ago

      Hi KatePreston​!

      Glad to see Kelly has been helping you!

      Thanks for following up sharing the feedback. Glad to hear connecting with your IT team helped pinpoint the source of your Rise 360 issue.

      Have a great start to your week!