Forum Discussion

OwensJessup's avatar
OwensJessup
Community Member
4 years ago

Errors – Unable to Acquire LMS API & Failed Course Launch

Good Morning! I’m posting to see if we can gain some insight on a couple errors our learners are getting when accessing Articulate Storyline courses on their phones. Our courses are published as L...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hi Owens, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what your learners are experiencing.

Do your learners experience an error when launching the course directly in a supported environment outside of your internal app?

  • Safari in Apple iOS/iPadOS (latest version)
  • Google Chrome (latest version) in Apple iOS/iPadOS (latest version)
  • Google Chrome (latest version) in Android OS 6 or later

Browsers and Mobile Apps for Viewing Published Courses

  • OwensJessup's avatar
    OwensJessup
    Community Member
    4 years ago

    Leslie,

    Thank you for your response! I've taken your response and asked a couple users to download the preferred browser app, set to default, and try to open the same courses. Unfortunately we are in the same place as we were before. 

    Do you have any other suggestions we can try?

    Thanks!
    Owens

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