Forum Discussion

StefanieGettema's avatar
StefanieGettema
Community Member
5 years ago

Exam Questions Out of Order in Review After Retaking, Exiting the Module, and Relaunching

Some learners are having an issue whereby the quiz questions in review are not in the same order as the questions taken in the exam. Attached is a video that shows this (note the question number in ...
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Stefanie,

Thanks for reaching out and sharing that video! It clearly lines out how the course sometimes shuffles the questions during review only after the course is resumed from the LMS.

Have you tried testing this in a different LMS environment, such as SCORM Cloud, to see if you get different results? Our support engineers can help with this and determine if this is bug-related. Feel free to share your .story file with them here.

In the meantime, have you considered using a built-in results slide to force the learner to retake the quiz after viewing their score within the course? It seems like a rare scenario in directing the learner to leave the course, view their score, and have them re-launch again. Though, I understand if this may be specific to your LMS.

  • StefanieGettema's avatar
    StefanieGettema
    Community Member
    5 years ago

    Hello, actually my director has been going back and forth with another staff member on this.  We did test directly in SCORM Cloud and were able to replicate the issue.  Only on the second (and on) time taking the course.  The learner does have the opportunity to retake the exam on the results slide, and I'm assuming many do.  This is a rare phenomena but frustrating nonetheless.  Because of our LMS, we have to show the learner's score after they exit the module, so this would be why they may be leaving and then returning.