Exit Course button doesn't work in Articulate Review

Hi Christine!

The exit course trigger in Storyline 360 doesn't work in all HTML5 browsers due to browser limitations. Do you know what browser your teammate used to review the course? Did you publish for HTML5 first or HTML5 only?

Try publishing with Flash first or Flash only, just for comparison's sake. Have you teammate test the Exit Course button again, and let me know if that solves it. 

We are using Google. Our company doesn’t allow Chrome and until we upgrade to Windows 10, we don’t have access to Edge. I originally published to HTML5/Flash. I just republished to Flash/HTML5 and it is working. Thank you so much!

Great to hear! Thanks for letting me know that helped. ☺️

Hello Alyssa. I have run into another snag. My Storyline courses have been uploaded to our SharePoint site and the Exit Course button is not working again. I have published them to Web as Flash/HTML5 and as just Flash. The Exit Course button didn't work with either one. Any suggestions? Oh and to answer your first question, we are using Internet Explorer 11.

Hi Christine! Sorry to hear it's still causing you difficulty. We have some other items you may want to check out here. Unfortunately, it's typically the environment which makes it hard to have just a simple answer, so thank you for your patience and testing.

has this issue been addressed yet?

Hi Ari,

Are you looking to use the Exit button inside Review? The issue still exists where it won't work in certain HTML5 browsers as detailed here, but that's due to the HTML5 browser settings and not anything within Review or Storyline. 

Yes Ashley,

I guess my question is better stated this way.  If I'm using the modern player shell, which means I can not publish in flash, why has the issue of the exit course button not working with the review tool.

Hi Ari,

So sorry for the confusion! We've gotten some further clarification from our Product team on how the exit course trigger behaves in Articulate Review.

Exit course triggers and player tabs won't work in Articulate Review. However, they'll work in browsers that allow tabs to close programmatically when your published output is hosted on a web server or LMS.

You can find this and other exceptions for Articulate Review here. 

thanks for the update.  It is a bit frustrating to have to add a 'caveat' slide for my end reviewers with this information.  It usually means we have to set the course up at the end in a second environment to ensure that player tabs and exit buttons can be shown to the end reviewers.

I hope this is something that your developers are working on addressing.  The review tool was something that was touted as a big selling point, and while it gives you 90% of what you need, that last 10% is important as well.