Forum Discussion
Exit Course Trigger vs. Closing Browser Window
I have a course that's experiencing weird issues where participants will try the exam multiple times and not pass (it's pretty difficult) and then when the do pass our LMS is not recording the passi...
Hi Kristin,
Thank you for reaching out, and I'm happy to help troubleshoot why passing scores aren't being tracked!
- Have you tried testing your course in SCORM Cloud to see if things work as expected?
- How do you have your LMS tracking set up?
Without seeing how your course is set up, it's hard to say what's causing the passing results not to be recorded, so if you're comfortable sharing your file, I'd be happy to take a look. Feel free to share it publicly here or privately here, and we can continue working together!
Hi Becca, Thank you for the response. I have tried SCORM Cloud and have verified that there is nothing wrong with the settings in my course. We got one of the LMS developers involved, and she also confirmed that the course is set up correctly, and thinks that the problem is that users are not clicking the Exit Course button but are simply closing the browser. So my assumption is that it is not a problem with either our LMS or Storyline, but is a user issue.
The solution may be to have a message asking participants to be sure to exit the course by using the "Exit" button in the player. I just wondering if other Storyline users have run into this issue, and how they handled it.
The course is set to track the final assessment in the course, and that is the only thing it tracks. I have verified it's the right quiz and that the right questions are included in that quiz. It reports a status of Passed/Failed to the LMS.
