Forum Discussion
LucianaPiazza
2 years agoStaff
Hi Caren,
Thanks so much for reaching out and sharing your workaround in the thread. I'm sorry to hear you're experiencing this issue as well. I understand your frustration.
I have a quick question! Have you tried a repair of Storyline 360, as my colleague Joe mentioned to Emily and Isabelle?
As a troubleshooting step, try doing a repair of your Storyline 360 installation to see if this helps. Here's how:
Additionally, do you happen to have a case number for your open support case? I'm not seeing the case on our end and wanted to be sure you were able to get in touch with our Support Engineer Staff.
Looking forward to hearing from you!