Forum Discussion

MAGEN's avatar
MAGEN
Community Member
2 months ago

Experiencing issues during the quiz

The students are experiencing issues during the quiz. The quiz is set to have a duration of 2 minutes, but after 6 seconds, it resets and returns them to the first page.

rise 360
  • SamHill's avatar
    SamHill
    Super Hero
    2 months ago

    Unless you are able to share your Rise 360 file, I would recommend working directly with the Articulate support staff for this issue. 

    Is it possible that the 2 minutes has already elapsed, and that this is "remembered" and therefore when re-attempting, the 2 minutes is already elapsed and you are kicked out of the quiz?

    If the course is being run outside of an LMS, can you try clearing your cookies? If SCORM, give it a go in SCORM Cloud and see if you have the same behaviour.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi MAGEN!

    Sorry to hear your learners have run into this setback!

    Glad to see Sam has been helping you. I noticed you've also opened a support case being handled by my teammate, John. It looks like John replied to your e-mail with some follow-up questions.

    We can continue the conversation through your case to keep all information in one spot.

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