Forum Discussion
Export storyline to Word doesn't work
Hi,
I am trying to publish a storyline slide (or project) to Word. After publishing, Storyline congratulates me and says the file was published succesfully. But when I want to look up the file in my file system, there is nothing there.
I am working on a MacBook with Parallels Desktop to run Storyline.
Anyone who can help me? Thanks!
31 Replies
- DaceAkmeneCommunity Member
Hi,
I'm having the same issue- it shows that it has downloaded but nothing happens when I try to open or find the file. In my company, we don't use Microsoft and therefore it's not installed on my computer. What are other options for exporting?
- DaceAkmeneCommunity Member
Namita, your solution didn't work for me, unfortunately.
Hi Dace,
You'll need to have Microsoft Office installed if you'd like to export for Word. If you are looking at other export/publish options they're all outlined below:
Let us know if you need anything else!
- KristopherHa048Community Member
Hi,
Has there been any resolution to this issue? I am experiencing the exact same problem using Storyline 3. I do have copies of Office installed on both my Mac and VM.
- RenGomezStaff
Hi Kristopher,
Sorry to hear you're experiencing the same issue! Here are a couple of items to review before moving forward:
- Is your Office compatible with Storyline?
- Have you tried importing your slides into a new file and then republishing to Word?
Trying following the steps in this article for fixing erratic behavior, and if it still doesn't work, feel free to reach out to one of our support engineers for a closer look into why this is happening.
- PeteRix1Community Member
I'm having the same issue using SL360 + Parallels 15 (OSx Catalina with Windows 10 VM) with desktop version of Word (Office 365 on Windows 10 VM). Saving the file locally on my VM.
I've also tried importing the slides from the course into a new file and encountering the same problem.
- PeteRix1Community Member
Reinstall of Word seemed to fix it for me.
- JulieMahonyCommunity Member
Hi there - when we export to Word, the .zip file comes through empty every time. Can someone please advise?
Thanks!
Julie
- BeccaLevanCommunity Member
Thanks for reaching out, Julie!
Sorry you're hitting this snag. Let's start with these tips:
- For Storyline 360 to access Word, you'll need to have a compatible version of Word installed.
- Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses.
- Have you tried importing the file into a new one, then try publishing to Word again to see if that helps?
If those tips don't fix things, I'd recommend sharing your file with our support engineers so they can take a closer look. We'll reach out shortly after!
- KevinJones-9ba6Community Member
Hi all,
I was running into the same issue through Parallels as described in this thread. One thing I was able to change on the Windows side is the default app designation. I noticed that a lot of the default app properties for Word were directing to my copy of Word on my Mac. I downloaded a version of Word for my Windows 11 virtual machine, but I realized that I needed to set all properties of Word to be opened by the Windows version of the software and not the Mac version (see attachment).
Once I changed all of these to the Windows version of Word and tried to publish my Storyline file to Word, it worked successfully.
- SonicDXCommunity Member
I posted my experience here:
https://community.articulate.com/discussions/articulate-storyline/unable-to-export-word-files
I copy my post here. hopefully, it would be helpful for some of you.
This issue bothered me a lot. I did many tests on a virtual PC. and finally, I found the cause for my case.
to export .DOC file, you need to install MS Office, I tried 2007 and 2010, and both work.
Then you must NOT install WPS. it's a similar program as MS word.
I'm not sure if some of you have WPS on your PC. maybe it's another similar program that conflicted with storyline.
on my PC, as soon as I uninstalled WPS, the export feature recovered.