Forum Discussion
Eyedropper does not pick the color it is moved over
Hi,
the eyedropper / Color Picker tool is unable to pick a color from an object. When the eyedropper is moved over the object (the red rectangle on the right in my screenshot), it pics up white (t...
Hi, I reported this over two years ago and I did get a response from the support team, however this problem has never gone away no matter what measures I take. It happens on every computer, every project, regardless of how many screens I use and even when all the screens are set to the same DPI and 100% scaling. The colour picker is always off by about ten pixels to the left and down. I'm getting better at guessing where it should be now, but it is still very difficult to select the exact colour from a gradient of colours.
Hi JoeDey-e8a30180!
So sorry to hear you previously had trouble connecting with our support team!
Thanks for sharing the troubleshooting steps you've tried so far. I've opened a support case on your behalf, so our support engineers can work with you directly on this issue. You're in great hands with them, and they should be following up with you via e-mail shortly.
In the meantime, have you tried performing a repair of your Storyline installation to see if that improves the behavior?
