Forum Discussion
Eyedropper does not pick the color it is moved over
Hi,
the eyedropper / Color Picker tool is unable to pick a color from an object. When the eyedropper is moved over the object (the red rectangle on the right in my screenshot), it pics up white (t...
I'm having the same problem, been happening for quite some time now.
Hi Joe!
Thanks for reaching out! Sorry to hear you are also experiencing erratic behavior with your eyedropper tool!
As you can see from my reply to Nikolaus, after testing the eyedropper tool on my end (Storyline 360 ver 3.75.30269.0) I was unable to reproduce the same issue.
I'd be happy to help you troubleshoot this snag, I just had some follow-up questions first:
- Is this happening with all of the courses you create or just a specific one?
- Which version of Storyline 360 are you currently running?
- Have you tried performing a repair of your Storyline 360 application to see if that improves the functionality of the eyedropper tool?
Looking forward to hearing from you!
Hi Steven, the problem is happening on the Beta and production versions, also with replay and screen record and it has been happening for as long as I can remember
I do not think its the software, since it doesn't make sense for the problem to occur across products. My issue is that the little square colour indicator box above the eyedropper does not register the correct colour until the pointer is way inside the borders of the target object, it is down and to the left before the correct colour is shown in the little square box. In other words the accuracy is out from the top and to the left by some considerable number if pixels. Screen recording using Peek or Replay places the mouse pointer nowhere near the object being pointed at, that is, it looks fine on the screen when doing the action, but the recording displaces the mouse pointer to above and to the left of the object, by literally inches.
It can't be the software but must be another reason. It happens on every course, new or old, and in every version of the software. I have the latest beta and production versions installed.
I did the first repair but no change. I'm going to try on a different machine to see if can be reproduced. I use three external 32" monitors connected by HDMI, and the laptop screen. All four have the same resolution and display scaling settings.
