Forum Discussion
Eyedropper Not Working on Extended Monitors (360)
Hello,
I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop. For example, when I hover over orange it shows up as green. I'm on a Lenovo lapt...
Thank you for confirming.
In taking a second look and reviewing Nadia's Peek 360 video above, it looks like it may be a new issue happening in Updates 38 and 39.
The original issue was that the color picker would only select black when there were two monitors and this was corrected in Update 30.
Now it sounds like it's choosing colors out of order or incorrectly. Is this what you're seeing as well? I want to be sure to report this new issue so we can test it out.
For Nadia, Wally, and Customer Education Services:
- Is the color picker choosing the wrong color on the screen when using two monitors or is it choosing black each time?
- Is the resolution on each monitor the same and at 100%?
- Does the issue go away if you disconnect the second monitor?
