Fonts are wrong on host server

Fonts used are in the output.min.css file
I have had 'wrong font' appear a few times in the past.
Trouble-shooting processes I used, which fortunately resolved the problem quickly.

• Clear caches 
• Reinstall fonts with a new package - make sure there are no duplicates.

I have never had to do the following for Articulate courses but I have seen it mentioned: Enable/add a MIME type to the hosting server for Web Open Font Format (WOFF) files.

Hi GeorgeMoureau,

Great question! When a Storyline course is published, the fonts used in the project are packaged into the published output and referenced through the course’s CSS files. In environments like Preview or Review 360, everything needed to render the fonts is already handled.

When a course works in Review 360 but not on a hosting server, it usually points to a server configuration issue rather than a Storyline issue. A couple of common causes are:

• The server not allowing web font files (such as WOFF or WOFF2) to be served correctly
• Missing or incorrect MIME types configured for font files
• Caching issues on the server

 

Since your fonts display correctly in Review 360, that suggests the publish itself is working as expected. I’d recommend checking with your hosting provider to confirm that WOFF and WOFF2 font types are enabled and being served correctly.

If the issue continues after checking the server configuration, please feel free to reach out to our support team so they can take a closer look and provide more targeted help.