Forum Discussion
Fonts in template change when Rise course shared with team member.
Hi all,
I have a problem I haven't had before. Recently, whenever I collaborate on a Rise course with my coworker, the fonts change from the ones specified in settings to Lato and Merriweather. The fonts on my end remain correct.
I'm not doing anything different than I've always done; I am adding her as a collaborator through the Settings menu. Any ideas what the problem could be?
9 Replies
+1 (I have noticed this as well.)
The fonts my colleague and I are using are custom fonts that we both loaded into our version of Rise, if this matters.
We haven't been able to reproduce this on our end. Would you both be willing to open a case with us so we can have a look at your individual courses? We'll keep everything confidential while we're troubleshooting.
Thanks!
Yes. I am working with Ellen to document via video.
Hi there, Ellen!
If the course owner used a custom font in a Rise 360 course, any collaborators should also see the custom font when viewing the lesson content.
However, collaborators will see the default fonts (Merriweather & Lato) listed under Course Settings > Customize Theme. This is because the collaborator doesn't have the custom font installed in their Rise 360 account.
In other words, the fonts listed in the theme aren't actually representative of the fonts used in the lesson content.
We recognize that's causing some confusion, so we're looking at ways we can clarify that the collaborator is seeing the correct custom font in their course.
Let me know if you have more questions about that!
Hi Alyssa. Thanks for your reply. The thing is that both Ellen and I have the same custom fonts loaded. Yes, when she creates a module using the custom fonts and then makes me owner, when I open it, the wrong fonts are listed. Weird, right?
Here's what it looks like when I open Ellen's file on my PC.
https://360.articulate.com/review/content/d605eba0-84af-4b8e-86af-4ebfb032cb52/reviewHi Karen,
Thanks so much for sharing that video with me! I'm going to share this video with our Engineers to find out why this is happening.
I'll update you when I get more information!
Hi Karen,
We've done some further digging, and it seems the issue is related to Rise 360 not communicating the fonts correctly when someone is added as a collaborator to a course. We're looking at ways we can fix this, so we'll keep you posted on our progress!
Hello, Karin! I wanted to let you know about a change we made to Rise 360 today.
Collaborators wouldn't see custom fonts listed in the course settings. The use of a custom font is now denoted. Custom fonts are still visible in the course preview.
2 years on, but is there a chance you can let members of the same team share the same custom fonts? So someone in my team has created a custom font and used it for a course. I want to apply the same font to a different course, but I currently need to upload the same WOFF files and create my own version of the custom font. Be great if there was a 'team custom fonts' area in 'manage custom fonts'.
