Forum Discussion

MichelleGree267's avatar
MichelleGree267
Community Member
24 days ago

Formatting of Training Email

Is there anyway to change the formatting so the emails arent centred ?

 

advice
reach 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    23 days ago

    Hi MichelleGree267,

    Thanks for checking in!

    Currently, I'm unaware of a way to change the formatting of these emails. I've submitted your feedback to our developers, so we'll let you know if anything changes!

    • JudyNollet's avatar
      JudyNollet
      Super Hero
      23 days ago

      I'm surprised to see any email formatted with centered text. Keeping text left-aligned is a basic accessibility standard. I think that fixing this should be a high priority.

    • thalotestcom's avatar
      thalotestcom
      Community Member
      22 days ago

      Hi Kelly,

       

      Along those lines.. Is there any way to change the sender/ domain of the welcome/ notification emails? I was able to change my domain for my courses, but my users are receiving emails from *Reach 360 Notifications* nitifications-no-reply@articulate.com it kind of negates the whole point of having a custom domain.

       

      Thanks in advance! 

       

  • thalotestcom's avatar
    thalotestcom
    Community Member
    22 days ago

    Hi Kelly,

    Along those lines, is there any way to change the sender/ domain from the welcome/ notification emails? I was able to set my custom domain for my courses, but the emails coming from articulate kind of negate the reason for having the custom domain. I'm trying to figure out zapier integration but I can't seem to stop the articulate emails.

     

    Thanks in advance!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      21 days ago

      Hello thalotestcom, 

      Thanks for reaching out! I understand you'd like to customize the sender domain for your Reach 360 Welcome/Notification emails. I want to confirm that while you can set a custom domain for your courses, the emails themselves are sent from Articulate's system.

      I want to let you know that you can customize the content of these emails, including the subject and body, to better align with your branding. Here's how:
      1. Go to Manage > Settings > Learner Notifications.
      2. Click Edit content in the appropriate section.
      3. Customize the Subject and Body fields as needed.
      4. Click Save Changes to apply your updates.

      For welcome emails, the admin's name and email who generated the invitation are automatically included below the customized text. 

      You mentioned connecting your Zapier to your Reach 360 account. I'd like to learn more about your progress in this process. Have you been prompted for an API key? 

      Looking forward to hearing from you! 

      • thalotestcom's avatar
        thalotestcom
        Community Member
        21 days ago

        Hi Lucianna, thanks for the reply!

        Yeah, I think some much deeper customization in the emails seems yo be the consensus in these messages if you could talk to the team about getting a feature request in. I may look into a different LMS service specifically because of the sender.

         

        As far as Zapier goes, yes, I did get prompted for API Key and everything seems to work, but unfortunately, it can't do what I had intended. (I was hoping I could block the email from Articulate and send it through my Gmail, or SOMETHING instead, but I can't seem to do it.)

         

        Are there any other workarounds you can think of? If I could perhaps add a user without sending them an email, maybe something with that could work? 

         

        Thanks again for the response, and happy to discuss more soon!

         

        Best,

        Joe

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