Forum Discussion

DonnieMorgan-9b's avatar
DonnieMorgan-9b
Community Member
7 months ago

Free Trial Email Never Comes

I've tried to start the 30 Day free trial with two separate email addresses and the email never comes. Am I doing something incorrect?

      • StevenBenassi's avatar
        StevenBenassi
        Staff

        Hi Donnie!

        Sorry to hear you haven't received an activation e-mail after signing up for a free trial of Articulate 360! Glad to see Karl has been helping you out.

        Checking the Articulate ID associated with your account (dmorgan@gershautism.com), it appears a trial subscription was successfully created on 03-11-24. Despite not receiving the e-mail, you should be able to log into 360.articulate.com and access Rise 360.

        If you are unable to log in, please connect with our support engineers through a support case. They'd be happy to continue troubleshooting with you!