Forum Discussion

garro75's avatar
garro75
Community Member
18 hours ago

Free trial not working

Hi, maybe someone can explain what's going on. I have recently registered for a free trial, downloaded and installed the Articulate 360 app manager or whatever it's called, but instead of the apps th...
Articulate 360
storyline 360
JudyNollet's avatar
JudyNollet
Super Hero
15 hours ago

As I understand it, a person can get one 30-day free trial. The 30 days is counted from when the trial starts. It doesn't matter if you stop using it before the end of the trial. When the 30 days are over, so is the trial.

At that point, you need to subscribe to get access. That's done to prevent folks from signing up for free trials at different times whenever they need to use the software. 

  • garro75's avatar
    garro75
    Community Member
    14 hours ago

    21 days actually but never mind, you got it wrong. I fixed it since then by logging in through a different browser. Apparently, the issue has to do with cookies. And no, technically it's possible to continue trial longer than that with a new account but I don't care about it. I'll never subscribe, my company may or may not, I'm testing features right now.

    Also, the issue is not new and happens regardless of prior registration, I found multiple threads with the exact same issue, never fully resolved.