Freezing during publishing to LMS - Stuck at compressing images

Question

Hi all,&nbsp;
My coworkers and I all seem to be running into the same issue (started last week). When we publish to LMS we all get stuck at "Compressing image X of X". We are all working in different courses when this happens; however, they all get stuck at the second to last number (i.e., 40 of 41, 99 of 100). We never receive any errors, but after several minutes or hours, it never continues to make progress. At any point, canceling the publish locks everything up and we have to use task manager to close or force reboot to computers.
This issue seems limited only when publishing to LMS - No problems publishing to Review 360. It is also happening with three different designers on several different files.

josetansengco · Answer

Hello Deborah,
Sorry to hear that you ran into this snag.&nbsp;
Since you mentioned that the behavior is occurring to different designers and on different Storyline 360 project files, can I ask if you and your colleagues are publishing your project files locally, or directly on a network drive?&nbsp;Working on a network drive has been known to cause files issue and is something that should be avoided if possible.
If you are working locally, try the following troubleshooting steps to see if they help:&nbsp;

Import the slides of the affected projects to a new project file
Do a repair of your Storyline 360 installation

If the issue persists, open a case with our support engineers here so we can troubleshoot further.&nbsp;

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Freezing during publishing to LMS - Stuck at compressing images

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