Forum Discussion
frozen video not playing
I have a course that has both video narration and an topic video playing simultaneously on a few slides. The triggers are all set to begin when timeline begins, and the topic video (5 sec) is set t...
Good morning Luciana,
I tried importing to a new project and it still has the same problems on those 4 slides. I am not able to upload to the SCORM Cloud or send it over to you as my organization has restricted me from sharing the content to external people
Hi Nicole,
You can try re-encoding the affected videos using a tool called Handbrake. You can download it here, and this video teaches you how to use it.
If the issue persists, the best way for us to help would be to share a copy of your project file through a support case. If this helps, we can sign an NDA (non-disclosure agreement) before you share your project file. You can also just share the 4 affected slides with us and remove any confidential text.
