Forum Discussion

MickeyTortorell's avatar
MickeyTortorell
Community Member
2 years ago

Full Image Not Appearing on Theme Cover Page in Rise

Hello,

We are having issues with the image appearing in full on our cover page. 

We've tried various browsers and it's still the same.

Please see attached file example.

thank you

7 Replies

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi Mickey,

    According to your screen shot, you are using the Apex theme. This theme does not have an option to display the entire image.

    To see the full image, you need to select the Rise THEME and select the Centered Overlay that displays the full image..

    Note that changing the theme will change ALL of your settings, e.g. colors, fonts. etc.

     

    • MickeyTortorell's avatar
      MickeyTortorell
      Community Member

      Hi Karl,
      The image was working perfectly yesterday and today the image is showing in
      part. Yes we are using the Apex theme, but it was working perfectly. You
      can see in the sample I sent that a part of the image is not showing.

      Mickey Tortorelli, CTDP
      Founder & CEO,
      BeauteSchool Inc.
      Mississauga, Ontario
      Canada
      M: 647-501-9777
      E: mickeytortorelli@beauteschool.com
      www.beauteschool.com

      • KarlMuller's avatar
        KarlMuller
        Community Member

        Hi Mickey,

        As previously mentioned, the Apex theme does not have an option to display the entire image.

        Only the Rise theme has this option.

  • Hi Karl,

    I'm adding the attachments here so you can see what I'm talking about.  Thanks fo for the heads up on responding here rather than email.

  • Hi Mickey! Thanks so much for attaching those screenshots -- this definitely looks odd!

    I have a few questions to start:

    1. Do you see a difference if you view this course from another web browser?  
    2. Is your web browser zoomed in more or less than 100%?
    3. If you send the course Share link to other people, does the image and text appear cropped when they view the course?
    4. Are you using a custom font? If so, which one?

    If you would like to send your course Share link to our team, we'd love to take a closer look. You can click here to open a case, and we'll be in touch soon.