Forum Discussion

RichardMulcahy's avatar
RichardMulcahy
Community Member
4 months ago

Yes, same results on both Chrome and Edge. Both up to date. And same results with your sample file.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    4 months ago

    Hi RichardMulcahy,

    Thanks for troubleshooting the issue with me! I opened a support case on your behalf to get you in touch with a support engineer who can take a closer look at what's happening. You're in good hands, and someone from our team will be in touch shortly!

    • Yucci's avatar
      Yucci
      Community Member
      3 months ago

      Hi JoseTansengco​ I'm experiencing the exact same issue with Richard and also have tested your sample with the newest Chrome.

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        3 months ago

        Hi Yucci,

        Happy to test this for you to see if I can spot a difference between my environment and yours. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done! Please include the version of the browsers you used to view your course. 

    • ChrisDelvaux's avatar
      ChrisDelvaux
      Community Member
      9 days ago

      Hello, we're experiencing the same issue — videos uploaded to our LMS platform do not open in full-screen mode JoseTansengco​ 

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        8 days ago

        Hello ChrisDelvaux​, 

        Thanks for reaching out! 

        • What LMS are you currently using?
        • What browser are you viewing with? I'm curious if using a different browser or incognito mode would change your experience.

         

        As a troubleshooting step, I recommend testing your course in SCORM Cloud to see if the behavior is isolated to your LMS. 

        If you don't have any issues in SCORM Cloud, I suggest connecting with your LMS provider so they can investigate this behavior further. If this is happening in both locations, we'd be happy to take a closer look at your setup and continue troubleshooting in a support case.

        Looking forward to hearing from you!