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BrianMorris-351's avatar
BrianMorris-351
Community Member
4 years ago

Full Screen on mobile?

Hey all. I'm crushed and super hopeful there is a solution. I've been making a course for mobile over the last month for onboarding new hires. It's served via web since they aren't in our LMS yet pre-day 1. 

I've authored the whole thing based on what I see in the preview. Now I'm adding to the server to go live and it's completely different. It's not launching full screen as shown in the preview. It's launching in a browser frame with tabs and resizing the content way down. What fit perfectly and screen-filling now is too small to use. 

The idea of rebuilding everything is a massive setback. How can I make a web export look in reality like it does in the preview, ie filling the screen?

Every appendage is crossed.

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hello Brian, and thanks for reaching out!

    Oh no, I'm sorry to hear you're running into this. From here, I'm going to connect you to work directly with one of our support engineers to help troubleshoot and provide some guidance. 

    You should receive an email confirming a case number. If you could share your file with the private upload link included in the email, that'd be helpful! I'm keeping all my fingers and toes crossed for you, and I'll be following along to see the outcome!

      • BeccaLevan's avatar
        BeccaLevan
        Community Member
        4 years ago

        You're so welcome, Brian! I also wanted to pop back in here to let you know your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response.

        Here’s a quick Peek video if you need help!

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