Forum Discussion
Import for on screen translation not working
I have tried three times to use the import feature for translated on screen text. I do not receive any errors and the notification that the import was successful pops up. However, nothing in the slides changes. Anyone else having the same issue?
And now.... on the 5th attempt it worked. Disregard discussion point, please.
And now.... on the 5th attempt it worked. Disregard discussion point, please.
Were you able to figure out the reason for this? I'm having the same issue right now and I can't get it to work. I sent a .story file to my translation company and it worked for them!?!?! Same .story and .xlf files that I was using.
Hi JohnathanPoe048,
Thanks for reaching out!
I don't see an open support case for Stephanie, but I've opened one on your behalf so we can investigate what's going on. If the content doesn't change after importing a translation file, the process likely encountered an error, even if a prompt indicating that the translation was successful was shown.
One of our Support Engineers will reach out soon via email to start troubleshooting!
