Forum Discussion

StephanieVog339's avatar
StephanieVog339
Community Member
31 days ago

Import for on screen translation not working

I have tried three times to use the import feature for translated on screen text. I do not receive any errors and the notification that the import was successful pops up. However, nothing in the slides changes. Anyone else having the same issue?

  • And now.... on the 5th attempt it worked. Disregard discussion point, please. 

     

  • And now.... on the 5th attempt it worked. Disregard discussion point, please. 

     

    • JohnathanPoe048's avatar
      JohnathanPoe048
      Community Member

      Were you able to figure out the reason for this? I'm having the same issue right now and I can't get it to work. I sent a .story file to my translation company and it worked for them!?!?! Same .story and .xlf files that I was using.

      • KellyAuner's avatar
        KellyAuner
        Staff

        Hi JohnathanPoe048,

        Thanks for reaching out!

        I don't see an open support case for Stephanie, but I've opened one on your behalf so we can investigate what's going on. If the content doesn't change after importing a translation file, the process likely encountered an error, even if a prompt indicating that the translation was successful was shown. 

        One of our Support Engineers will reach out soon via email to start troubleshooting!