Forum Discussion

JohnDallas-fee0's avatar
JohnDallas-fee0
Community Member
9 years ago

Full Width Photo Block | Low Quality Upload

Hey,  When I create a vector image design in Adobe illustrator and upload it to Rise with the Block, Full Width Image, the image itself seems to become lower quality. It tends to show a lot in the...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi folks!

Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.

If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

  • AshlynRoberto's avatar
    AshlynRoberto
    Community Member
    4 years ago

    Unfortunately this does not work.... my image is the same with or without the added ending. Any current solutions? Unfortunate we pay this much and cant upload clear images- its embarrassing.

    • Justin's avatar
      Justin
      Staff
      4 years ago

      Really sorry to hear this, Ashlyn!

      I've submitted a Support Case on your behalf, and we've sent you a confirmation email message with your Case Number.  Within that email message is a hyperlink where you can privately share files with us!

      Using your unique hyperlink, can you please send us (1) a share link to your Rise 360 course, and (2) a copy of the original image file?

      The _NOPROCESS_ suffix tells Rise 360 not to touch your image at all, so we'd love to take a closer look at what might be going on here!