Forum Discussion

YannickConstant's avatar
YannickConstant
Community Member
8 years ago

Getting "Import failed: Check formatting or re-export translation" when trying to import translated XLIFF file in Rise course

Hello, I translated my Rise course (EN > FR) using MateCat. When I try to import the translated text, I get the error message "Import failed: Check formatting or re-export translation" I've chec...
rise 360
AmaiaQuesada's avatar
AmaiaQuesada
Community Member
6 years ago

Hi Alyssa, 

Quick follow up question, as I am running into the same problem again and I'm a bit worried.

I created a duplicate of my course, I exported the .xlf file, I imported the translated version (it was just a test to start with) then the translator translated more content and sent me the updated file back. I try importing it and it doesn't work.

If I'm not mistaken, for a previous similar project I worked with, it was possible to upload the same file with different updates at numerous occasions. There shouldn't be a problem with this, right?

Do you think that the problem lies on how the translator is dealing with the file? Is there a way you can support to see if the file properties have changed comparing to the original export?

Thanks a lot in advance!

Crystal-Horn's avatar
Crystal-Horn
Staff
6 years ago

Yes, as long as they're using the same original XLIFF file from that version of the course, you should be able to upload the translation. My team can have a look at the files to see if we notice anything different with the formatting (and potentially help you know where to look next time). Feel free to connect with us here.