GIF Files Cause Aticulate Storyline Error Report Box when Previewing

Hi there, William. Thank you for that recording!

It's helpful to see, and I'm so sorry that's happening. A few quick questions to help us unlock this behavior:

• What Storyline 360 update are you using? 
• Does importing the slides into a new Storyline file help? 
• Would you be willing to share your .story file with us for testing? You can share it privately by using this upload link. We'll delete it after taking a thorough look!

Looking forward to digging deeper!

Ok, I'm using V3.32.20313.0

Importing the slides into a new stroyline file makes no difference.

I will attempt to share the file I created when importing the files.

Hi, William. Thanks for these details, and for sending in a file for testing!

I see you're already working closely with Renato to see if we could isolate the cause of this crash. You're in skilled hands, and I'll follow the case along!

Is there a solution to this problem? Starting a new project I'm having the same issue with any gif.
Running Storyline 3.42.22691.0

Hi Andrew,

Can you try updating to the latest version and see if you still run into the same issue? I just inserted a gif into my course and had no issues in Preview mode, nor when I published to Review 360.

If you're still getting this error after updating, feel free to connect with our support team to take a closer look at your file!

Hi all, I'm experiencing this same issue when authoring a new course- as soon as I insert a GIF, the course fails to preview and freezes. I'm running 3.42.22792.0. As a test, I created a blank project with two slides, one with a simple png, and the second slide for a GIF. Previewing with just the PNG on slide 1 with nothing on slide 2 works fine. As soon as the GIF is on slide 2, the preview hangs and the program must be quit via task manager. Any advice?

Hi David!

Thanks for bringing this back up! I used Storyline 360 Update 3.42.22792.0, where I'm having trouble recreating any issues on slides that have a GIF.

• Here's a run-through of my test and a link to the Review 360 output

If you haven't already, let's try a simple repair of Storyline since the issue is happening in any project file:

• How to Repair Storyline 360

Let me know if the hang remains after those steps. We'll get to the bottom of this!

Hi, I am having this same issue today on build (v3.45.23393.0) all was fine until I inserted an animated .gif file and then you cannot preview the screen and Storyline completely locks up and you are left with just a spinning cursor. I have tried Katie's suggestion of uninstalling, rebooting and re-installing and made no difference - there is clearly still a bug in Storyline with regards to gifs.

I will have to remove them and put in static graphics for now as this is a time urgent client build.

Hi - I too am having this issue with previewing or publishing content with animated gifs. I am using Storyline 3 Update 11:3.11.23355.0.

I created a new project with a very simple slide with buttons in it and had no problems previewing or publishing it. Then I added a slide with buttons and an animated gif on the slide layers. This slide will not preview or publish (I get the Storyline error message 'something has gone wrong') and then I have to close Storyline before I can go on with any editing.

I am now having this problem with files I have previewed and published before so something has clearly changed recently to cause this error. I'd love to get some help on this one because I have the animated gif closure icons throughout hundreds of files.

I've attached a 2 slide file for troubleshooting - the first slide is fine, the 2nd slide has an animated gif on the layer and I cannot preview this slide nor publish the whole project unless I remove the animated gif.

Please help!

Thanks Lee. I have raised a ticket so I will let you know what happens. My gif is very small so I don't think size is the cause in my case.

Regards, Lisa