Forum Discussion
GIF Files Cause Aticulate Storyline Error Report Box when Previewing
Hi,
I am using a number of GIF files in my current course and everytime I try to preview a screen I get the Articulate Storyline Error Report. I also get this if I try to preview a scene (with a GIF in it) and a course. In attempting to publish the course to Review I also get the same error. Essentially it means that my course is broken unless I remove the GIFs.
Can you explain?
https://360.articulate.com/review/content/f1487b33-5199-4f5c-8fd1-d1ec39b9a950/review
26 Replies
Thanks for letting us know that you reached out to the support team as well, Lisa. I can see that you are working directly with Johnrey now. 😊
I am also having this issue, following this threat to keep informed.
Hi Aaron!
I'm happy to help! I looked into similar cases regarding this issue and most fixed this issue with their IT team changing permissions. If this sounds similar, then you'll want to look into adjusting your network endpoints.
If this doesn't seem like what you're running into, then let's start by connecting with a Support Engineer!
Thanks Lauren for the reply. I reached out to a Support Engineer and it seems there is a bug.
I can get GIFS under 1.5MB to work, but anything larger and Storyline hangs. The support engineer was able to replicate it and has passed it on to engineering.
I really appreciate you returning with an update! We'll continue updating this discussion when we have a fix.
I have the same issue - very frustrating - any update guys?
no update as yet - gifs under 1.5MB seem to be ok but no larger
Hi, Lee.
Thank you for opening a support case. I see you are working with my teammate Mark to try to find a solution for this issue. The workaround suggested was to trim down the size of the .GIF file instead of scaling it in Storyline.
We'll keep an eye on any new information and update this post when we have news. In the meantime, here's an article explaining how we identify and tackle bugs.
same problem for me but it closes in suddenly when I do the preview. I tried reducing it to 6 (compression) but it doesn't work
Hi Rosy,
We'd be happy to take a look. I'd like you to share your gif with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I am having the same issue. Had a gif that was 2.5MB and decreased the size to 57KB. This didn't solve my issue and Storyline gave an error when I tried to preview and then wouldn't let me do anything. I have a FAST turnaround for a project I'm doing (meaning Monday) and I don't know how to solve this issue.
Have you tried making the gif the exact size of where it’s supposed to sit in the slide ie if the space is 300x300 ensure the gif is also 300x300 rather than a large gif shrunk down? Just a thought, that’s what we had to do.
