Forum Discussion
Gifs, Slider, and Frustration OH MY!
Have been working on this for several hours and can't figure out what's wrong. I have created 5 gifs, inserted them into a SL. They are supposed to animate onto the slide in conjunction with a slider. When I preview it in SL it works GREAT! When I publish to 360 Review none of the gifs animate. Any ideas?
Loom video of how it looks in preview:
https://www.loom.com/share/1022a82d6d054d89bdf30579d7ed612c
Published to 360 where none of the gifs will animate even when I published on the highest possible custom quality (video quality 9, audio bitrate 160kpbs, 100% image quality)
https://360.articulate.com/review/content/122327b3-e8ce-45c0-8cee-d1e10d49410f/review
6 Replies
Recreated the slide from scratch just to make sure there weren't any conflicting triggers messing anything up and still, works on preview but not when published. :/ https://360.articulate.com/review/content/122327b3-e8ce-45c0-8cee-d1e10d49410f/review
Hi, Abby.
Thank you for reaching out and sharing your project link! I have to say this is one of the coolest examples of using the slider that I've seen. Fantastic idea and execution!
I went ahead and opened a support case on your behalf with our engineers. You should hear from them soon via e-mail.
Thank you! Hopefully, they can figure out what's going on. :) And thanks for the compliment! It's been fun to build (you know... when it works... haha!)
Hi, Abby!
I have great news to share! We no longer see this issue when using our latest version of Storyline 360 (Build 3.72.29699.0).
To make sure your software is up-to-date, please launch the Articulate 360 desktop app on your computer and select the Update button next to Storyline 360. I've included our step-by-step instructions here!
I updated my SL version, opened the original SL I was having issues with, and republished it and it's still not working. Am I missing something?
https://360.articulate.com/review/content/b2f67200-0e7d-4f9c-a16f-dbe8815152d6/reviewHi Abby,
Thanks for the update on what you are experiencing! I'm sorry you're still seeing the issue in your course! I've updated your support case and informed the engineer you've been working with. They will be reaching out to you with an update soon.
