Forum Discussion
Glitch with Multiple Response block renders it unusable
I've seen other threads regarding this same problem, and posted in them, but have not gotten a response yet. Also, all of those are old threads, and there apparently hasn't been any resolution, yet.
The problem with this content block is that the user gets incorrect response feedback, even when they select the correct answer(s).
This makes the Multiple Response block unusable, which is a pretty big issue for an e-learning tool. How has this not been resolved yet? It seems like it should have been prioritized and resolved, by now.
Is there even any action being taken on it, currently?
11 Replies
Hi there, Ryan. This behavior indicates that this question became corrupted in some way. Sometimes it happens when the question type was changed, or when correct answers were removed from the choices. We haven't been able to nail down all of the possible reasons consistently.
We're still exploring, but in the meantime, the best thing to do is to recreate (not duplicate) the question with the accurate answer choices. Your new multiple response question should work fine. Let us know if that's not the case!
I just fully recreated from scratch (no duplicating), and the problem is still happening.
Both Trust and Verify are both correct answers.
It even happens when I add the Multiple Response block and don't change anything.
Hi Ryan,
In the four years that I've been using Rise I've literally created thousands of questions. However, I've only encountered this problem only once. It was created as a Multiple Choice and then changed to a Multiple Response, and it was fixed by deleting the question and recreating it as a Multiple Response.
So the problem exists, but for me it is very low frequency.
I just recreated your question with no edits and it works for me as shown below.
The last from scratch test was a lesson, not a quiz. You are apparently doing a quiz, above. I therefore recreated from scratch, again, but made it a quiz this time. Unfortunately, it is still happening.
And this is happening for me in Chrome, Edge and Internet Explorer. And has happened for a collaborator, as well.
Hi Ryan,
I just recreated the example as a Multiple Response Knowledge Check block in a Lesson and it works as expected.
Try this: create a brand new course, with one Lesson and a single Multiple Response Knowledge Check block.
I just did that and is still happening.
I have determined that the issue is that the user has to select all of the correct responses to get "correct" feedback.
We want them to get "correct" feedback if they select any of the correct responses.
Is this possible? Thanks.
Hi Ryan! Yes, the learner has to select all the correct answers to obtain correct feedback. The option to provide correct feedback for partially correct answers isn't available in Rise. If we make changes in the future, we'll update this thread!
