CANVAS is not displaying the grade after a learner completes the lesson. An "X" is displayed as a grade instead of a checkmark. Our Storyline file has the following settings: SCORM 2004 3rd edition Report status to LMS as passed/incomplete Track using number of slides viewed Once the SCORM file is uploaded to CANVAS it's setup as a graded file and the display grade on the assignment is complete/incomplete. As a test, we uploaded the zip file to SCORM Cloud and the file worked correctly. After not having any luck, we tried adding a complete course button to Storyline which would replace the "track using number of slides viewed" setting, but the results in CANVAS were still the same.....the lesson was not graded. There was an "X" in the grade instead of a checkmark. Any help is greatly appreciated!

FYI, I just heard this back from Canvas (bolding is mine): "With the update that was made to the SCORM tool, any SCORM packages that are not set up to pass back a score were not passing back a score. These updates set the tool to follow the SCORM package set up more strictly. Our engineers did make an adjustment today where if it does not see a valid score, it should look for a "complete/incomplete" in the package and send that back as a score. This will not adjust any previous attempts, so you'll need to double check that it is doing that currently with a new test."

I have been struggling with the same issue for a couple of years. On quizzes I opened another 0 point assignment so students could upload a screenshot of their results page. This works for quizzes as a work around and just requires me to have speed grader open in one window to see the grade and the grade book in another for inputting the appropriate grade. While not ideal it works for those assignments. In the past I would use the 0's in the complete/incomplete assignments as an indication that the student was in there doing the work. I could then use their time to get a sense of whether or not they are actually participating. There was always a "-" in the grade book if they did nothing. Again, not even close to adequate. It recently got worse with no - in the grade book and no 0. I suspect Canvas implemented another downgrade. I will try the SCORM 1.2 to see if I can get the 0's back. I am believing Miriam's conclusion that Canvas doesn't want Articulate product with work in their system. I have been fighting with them for 7 years and the ability to use Articulate products in the LMS is getting worse rather than better.

I support faculty at a university where I load several vendor-supplied SCORM packages to a Canvas course. The SCORM is set to push out complete/incomplete. This is our third iteration of these training modules. The first two scored correctly; the third initially scored correctly. The same content in the same course beginning in Spring 20 began intermittently recording 0% in the gradebook; first report received was 2/4/20. Recorded grades devolved after that from mostly 100%s and some 0%s to mostly all 0%s and now finally to no grades at all being recorded in most instances. The R1 research institutions are discussing this issue and reporting similar behavior. Instructure engineers are aware of the problems.

That's basically the response I got too. It's the package and to go back to the "developers." I ended up getting a version to work and record a score back when testing in Scorm Cloud, but it still doesn't work in Canvas... awaiting another response from Canvas support as to what else the "developers" can do. I may elevate to our university rep.

This is for a Storyline 360 file: SCORM 1.2, Report status to LMS as: Completed/Incomplete, Tracking Options: When the learner completes a quiz, Final Assessment.

Grade not reporting in CANVAS | Articulate

SamuelHuggins
Community Member
5 years ago
I've been tasked with finding a solution to the exact same problem.
DearneWilling-e
Community Member
5 years ago
Hi Terry and Samuel, I have been experiencing the same, have either of you found any solutions?
AmberCann-2bb23
Community Member
5 years ago
Same here. I used a different SCORM version, but it is coming over into Canvas as a "0."
MeganHall-1c8d0
Community Member
5 years ago
I've had similar problems in the past few days. I had to submit a support ticket to our LMS because I am stumped!
MariamChida
Community Member
5 years ago
Hey guys - I am starting to think that Canvas does not support Articulate work ...maybe to prevent institutions from using Rise instead of canvas.. I don't know but I tried everything and I could never get the quiz, or view lecture slides, or a quiz within a lecture to export to the gradebook - it was a nightmare and after hours and hours recording and designing these lessons I ended up manually grading courses .. I did send my latest quiz bc my institution is not going to support SCORM Cloud for sure .... well 6 lectures later am back to square one so I hope the community can get back to me on this same issue
- MeganHall-1c8d0
  Community Member
  5 years ago
  I actually heard from them that it is an issue in Google Chrome and they
  recommended trying a different browser.
MariamChida
Community Member
5 years ago
Hey Megan thank you for your reply.... I am not using Chrome I use Firefox =)
ReneGoldin-5862
Community Member
5 years ago
Yeah recently started Storyline 360 with Canvas and are having issues with getting grade points to go into the grade book - some very inconsistent results. We even had to figure out some Javascript to get partial grading to go through...SCORM 1.2 seems to be having a better success rate but still haven't solved completely.

At the moment we are stuck only using it for practice activities. So we only use complete/incomplete in Canvas instead of points so we don't negatively impact students. But still, get some inconsistent readings. Posted about it here: https://community.articulate.com/discussions/articulate-storyline/complete-incomplete-in-canvas-lms-gradebook-showing-cross-x
KateRaciak
Community Member
5 years ago
We are also experiencing the same issue. The articulate project is set to complete when course is marked complete, it is loaded as a graded assignment, 0 points complete/incomplete, but shows up as 0 points in the grade book. Any ideas?
HongyanYuan
Community Member
5 years ago
Same issue here. I was using Scorm package 1.2, imported as graded assignment with total 10 points on Canvas. Multiple students got 0 when they should get 6, 8 or 10. The projects were fine last year but having grading issue this year. Please advise!
ReneGoldin-5862
Community Member
5 years ago
Is this issue with all question types? It doesn't seem to work with drag and drop, but wondering if the graded multiple choice type questions does. Anyone had success?

We would like to start using multiple choice type questions - so far the points seem to hold in the gradebook, fingers crossed.

Wondering if the SCORM maintenance update Canvas did yesterday will help. Still more testing to go.
- HongyanYuan
  Community Member
  5 years ago
  I was using M/C and T/F questions. Grading issue with a few students :(