Forum Discussion

OsmarLazani's avatar
OsmarLazani
Community Member
7 years ago

Having Copy and Paste issues

Hi,

I am having trouble to paste text in Rise, either being from Word or even from Rise. In many places (knowledge check or even text panels), when I try to paste the text nothing appears. I can copy from Rise and paste in Word but can´t do the opposite way.

This problem started today. Can you help me with that? Anyone with the same issue? Thanks.

Osmar

37 Replies

    • GrenForonda's avatar
      GrenForonda
      Staff

      Hi Eliane! Sorry to hear you were experiencing issues when copying and pasting text. If you’re still having trouble, try clearing your web browser cache or using a different browser. If you’re still stuck, let us know by opening a case here.

    • hazelB's avatar
      hazelB
      Staff

      Hi Kasee! So sorry to hear that you are encountering this. If you use other supported browsers, does the issue still occur across all browsers?

  • I'm having the same paste issue in scenarios I am on safari on a Mac if it matters. Let me know if there is a preferred browser.

    • SandraBurns-0d7's avatar
      SandraBurns-0d7
      Community Member

      If this discussion is not being monitored, I opened case number 03828137.

       

  • LukaPeters's avatar
    LukaPeters
    Community Member

    No copy & paste possible into text field in scenario as of today (copy from .txt file) (Chrome browser on Windows 10)

    • hazelB's avatar
      hazelB
      Staff

      Hi Luka!

      Are you still encountering this issue? If you are, please let us know by opening a case here.

  • LukaPeters's avatar
    LukaPeters
    Community Member

    Hello

    Sorry for not answering earlier, I was on holidays.
    I will try it out as soon as possible.