I have been working on Storyline for most of the day and I have not saved it for a few hours. I was working on changing some states when it froze. I have closed other running programmes on my computer but it has not helped. Have I lost my work?

Jane Storyline can freeze up quite often and as others have said the trick is to save regularly. That said I always forget to. Anyway in Windows 8 (before my upgrade to 8.1) SL froze and I accessed the task manager (Ctrl-Alt-Del) and ended the frozen program and I was offered the possibility to save it before it closed down. Sadly it doesn't seem to work in Win8.1. It used to work in Win7 before one of those updates was installed but not any more. Joe

Hi Jonas, That's right, and I'm so glad it helped! As of Storyline 360 Update 29, Storyline has an Auto-Recovery feature that allows you to recover a corrupt project. You can choose the default interval in the General Options. Take a look at the user guide below: Storyline 360: Setting Storyline Options

Hi, Dana. I'm sorry to hear you can no longer open your project after closing Storyline! You can check if it's still available in the TEMP folder. Here are the steps: Open this folder in Windows Explorer: %appdata%\Articulate\Storyline Scan the contents of this folder for a file that starts with the name of the project. If you find one, copy it to your desktop. Change the file extension of the copy on your desktop from *.tmp to *.story. Double-click the file to open it in Storyline. I hope this helps!

Hi Jane, Unfortunately the answer is Yes, you have more than likely lost your work. SL doesn't have any form of auto save/recovery system built in so you have to be scrupulous in manually saving your work. Sorry I can't provide a solution for you.

Ok, much as I feared. That's a hard lesson to learn.

Help - Storyline has frozen! | Articulate

15 Replies

HarriS
Community Member
12 years ago

Hi Jane,

Unfortunately the answer is Yes, you have more than likely lost your work.

SL doesn't have any form of auto save/recovery system built in so you have to be scrupulous in manually saving your work.

Sorry I can't provide a solution for you.
JaneBrotchie
Community Member
12 years ago
Ok, much as I feared. That's a hard lesson to learn.
HarriS
Community Member
12 years ago
But it's one I doubt you'll forget. We've all been there.......
AshleyT-Pollard
Staff
12 years ago
Sorry Jane to hear it. :-( I try to save ever 10-15 minutes just in case, and it's also a good idea to keep a back up copy of your file for additional "just in case" scenarios.
JaneBrotchie
Community Member
12 years ago
I'm revisiting this old thread as I have had a recurring problem with saving work and it might save someone else some tears and time. After much troubleshooting, I've discovered the problem was my automatic back-up. I'm in the UK and am using BT back-up. If I switch this off, I have no problem with saving.
AshleyT-Pollard
Staff
12 years ago
Thanks Jane for sharing the update here!
JoeDey
Community Member
12 years ago

Jane

Storyline can freeze up quite often and as others have said the trick is to save regularly. That said I always forget to. Anyway in Windows 8 (before my upgrade to 8.1) SL froze and I accessed the task manager (Ctrl-Alt-Del) and ended the frozen program and I was offered the possibility to save it before it closed down. Sadly it doesn't seem to work in Win8.1. It used to work in Win7 before one of those updates was installed but not any more.

Joe
- KellyIblings-23
  Community Member
  5 years ago
  This method works with Windows 10!! I was able to save my work (9.24.2020) - Thank you!
AshleyT-Pollard
Staff
12 years ago
Thanks Joe for sharing your thoughts here with Jane.
KellyIblings-23
Community Member
5 years ago
Good Post - saved my work using Task Manager! - Thank you for those who posted solution
JonasDaouani
Community Member
4 years ago
It's 2021 now so I hope that Storyline Articulate has a temporary save or something like that. As it seems, they do. My project froze and I could not do anything. As recommended by Joe, I used task manager to end the frozen storyline program, BUT I did not recieve any possibility to save the program. I was ready to throw myself in a river. I then opened the project hoping for a miracle and what do you know, it saved the previous version as a "recovered version" and I could press save to save the whole project. So I guess they implemented some sort of failure cover? I'm grateful.