Hello Katie,
Sorry to hear about your project file.
I took a look at it and it does appear to have gotten corrupted. This article explains common causes as well as tips on how to reduce the risk of encountering this issue.
If you were recently working on your project file when the incident occurred, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Hope this helps!
Sadly, that project is not in my temp folder.
Does Storyline hate GIFs? I have quite a few transparent GIFs in this project…could that have contributed to the corruption? I’ve been using STL for years and have never had an corrupted file. And this is the first project I have used GIFs in….so I think they are related.
Thoughts?
K
Hi Katie,
We're not seeing other users report any issues with using GIFs in their projects so we believe this incident may be isolated. We encourage you to open a case with our support team here so we can investigate what happened with your project file as well as identify how to prevent this from happening to your files again.
OK. That is good news, at least, that GIFs aren’t a problem.
I’ll submit a support ticket.
Thank you for such a quick response!
Katie
