Forum Discussion
HELP! My Story File Won't Preview or Publish!
I ran into a problem last week where my story file won't preview or publish. It appears to hang up on Slide 7. I have attempted to delete this slide and try again, but again with slide 7. I can't preview any Scenes, not just the one with slide 7. I was supposed to show my internal users the finished module on Friday and I can't even get it to work. I've read all the forum threads on here I could find about this problem and so far, nothing has worked to fix it. After I post this, I'll be submitting a ticket on my issue, but I'm in a hurry and wondering if anyone can help. Thanks so much. I love Storyline but am feeling like I'm left high and dry in front of my "customers".
Douglas,
Can you post your file and send me a PM to the link so I can test on my end?
Mike
- DouglasAudir032Community Member
Would love to Mike, where should I post it?
Douglas,
Do you have access to DropBox or some other such portal where you could post it for me?
Mike
- MateshDennis-5dCommunity Member
Hey Mike,
I happen to have the same issue. And to make it worse, my file wont finish attaching. how else can i submit to you ?
- DouglasAudir032Community Member
Yes I do and I'm trying my dropbox account now.
- DouglasAudir032Community Member
I have no idea what is going on, I can't copy/paste or upload this file to anywhere, not even our internal Sharepoint site.
Douglas...
Firewall perhaps?
- DouglasAudir032Community Member
Not a firewall, I'm on a freestanding machine. Now I've repaired my installation, Uninstalled and reinstalled, created a new story and imported the slides from the old story file. None of it works and it is only in this file. Other story files operate normally.
- DouglasAudir032Community Member
I know its not easy to help me since I can't get my file uploaded. However, I discovered that all of my slides that are "corrupted" are using the same slide master layout. Any chance this could be the problem? Of 69 slides, 41 of them use a slide master I created and those are the ones that won't preview any longer.
- DouglasAudir032Community Member
I seem to be solving my own problem 1 step at a time. After discovering that all fo the "corrupted" slides shared the same custom slide master, I deleted it and recreated it and BOOM! It fixed it.
- SandraWhitfordCommunity Member
Doug How did you figure out that it was the master? I seemed to have missed that