Forum Discussion
Help needed: Faint speech bubble outline
Hoping this is an easy fix. When I use speech bubbles in Storyline, I get a faint white outline offset from the actual bubble. It's not a shadow. Any ideas what is causing this and how to remove it? I've attached a picture example.
16 Replies
- RonPricePartner
Someone else posted something similar
I was not able to replicate. The typical question in response to strange behavior is "Are you working from your local C: Drive?"
- JuliaMaysCommunity Member
Yep, that's the problem. It's that faint white line offset about a third of the box length. It doesn't show in edit mode but appears in Preview. I didn't understand your post "It's not hard to recreate" though.
- RonPricePartner
Well for previous post - it was a grphic - I was showing that she could just redraw it. I am assuming you are using the Caption Option. Any you are working from your C: Drive??
- EricSchaffer-d1Community Member
I would check and see if there is a state that might be creating it. I think the simplest way to fix it is to check your timeline. See if you can find a strange box listed and remove it. Or just remove the bubble and see if it goes away. Then recreate the bubble.
- JuliaMaysCommunity Member
I have checked the timeline and states. There is no phantom text box lurking in the timeline. The only state is "normal" and no phantom shows there.
- JuliaMaysCommunity Member
I am working from a Sharepoint drive. Yes, I'm using the caption option. Removing the caption and inserting a new one doesn't correct the problem. I have it on multiple slides anywhere I'm using a caption bubble
- RonPricePartner
I highly recommend that you do not work from a sharepoint drive. You need to be working from a local C: drive
Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files | E-Learning Heroes
- EricSchaffer-d1Community Member
Julia it's hard to give you any help on this without the .story file to look at. If it is a confidently issue. You can make a copy and delete all the other slides and let us look at that one. If this is a corrupted file because you are work off a Sharepoint drive, you might be able to fix it. Here is what I have done in the past. Make a copy and put it on your C:drive. Then start a new project and Import your copy into the new project. Save it on your C:drvie. The see if the faint outline goes away.
Good luck and let me know if I can help
- GregPallai-7579Community Member
I tried to make a copy locally and copy a page to it. Same issue.
- JuliaMaysCommunity Member
Thank you! I will give the non-sharepoint option a try.
- GregPallai-7579Community Member
If I select the speech bubble and remove the border from the format menu the phantom offset outline disappears. Even when I don't see an issue on the "build plate" the preview doesn't have the phantom outline anymore. To be fair I do have some speech bubbles with outlines that are dark and thicker, but it seems only the thin outlines produce a light line phantom. I am planning to do more research.