Forum Discussion
HELP!! Slide will not advance on the LMS but will in Review 360
Hello E-Learning Heroes!!
I need assistance. I am in the process of posting a 10 lesson course and have run into the following issue:
(Please note: I have paused the timeline on each slide so the participant must click the play button to start the slide.)
- I have an Articulate 360 file that I have published SCORM 2004 - 4th Edition for our LMS. When the course plays on our LMS, everything is working as it should and then we hit Slide 2.2. Slide 2.2 plays as it should and when the timeline ends, I click next, and then I get three repeating dots and the slide never advances to slide 2.3. (Like the slide is stuck...or it is buffering...it is processing?)
- I have published to our LMS and viewed this lesson in my account, and in my co-workers account. I have checked my triggers. Slide 2.2 should play, click the next button and move on to slide 2.3. There is no fancy interactions on the slide.
- I have taken the same file that I used to publish for our LMS and published to Review 360. I do NOT have the same issue. I can play Slide 2.2, when the timeline completes, I click next and it takes me to Slide 2.3.
I do not understand what is happening. Can anyone help me? I have attached both the Articulate Storyline 360 file (both zipped and unzipped) and here is the Review 360 link:
https://360.articulate.com/review/content/a934937b-ff15-4b0b-b39c-86cc80167593/review
8 Replies
It plays through OK in my LMS (Brightspace), so not sure. There are some errors generated in the process of loading the baby feeding video clip on 2.3. They may be unrelated, but perhaps these could contribute to the issue you are having. Try removing the video clip (pexels-karolina-grabowska-7954947 (2160p).mp4), republishing, and testing on the LMS.
If it is related to the clip, try:
- Removing and reinserting a new version of the clip
- Downloading a new copy of the clip from the source and inserting that into SL
- Reprocessing the clip you have into a new clip (maybe lower the resolution and/or the bitrate; it is quite a heavy clip as is)
- Putting a completely different clip into its pace and trying that
If it is not that clip, try hiding/disabling everything on slide 2.3 except for the next button and seeing if that will play through for you. If so, re-enable items one or a few at a time and republish to see what causes the problem to reappear. If you narrow it down, try replacing the item.
Thank you so much for your response. I am quite anxious as I was hoping to have this new updated version of our course live as of 04.01.2025.
I have a couple of follow-up questions/statements.
- When you wrote, "There are some errors generated in the process of loading the baby feeding video clip on 2.3." How did you know there were errors generated? What alerted you?
- I started with your suggestion of disabling all of the images/text boxes/etc. on slide 2.3, republishing it and loaded onto our LMS (Learning Point). I clicked the next button on slide 2.2 and slide 2.3 became active as it should. (Yay!)
- I then tested the other suggestion of reloading the video again onto the slide, republishing the course and uploaded the new version to test this version on our LMS. It did not work. Please find the screen shot of slide 2.3 Test 2 below.
What you recommend next?
You'll need to narrow down exactly what is causing the problem. If you can remove only the video and have it work, then its probably the video. Otherwise, try removing everything and adding it back in small groups until it stops working, and then back up and add things one by one until you identify the culprit.
If it is the video I would redownload the video (maybe at a lower resolution) and try replacing with that one. If not working, replace the video with some other short clip (maybe one you've used already) as a test to make sure the slide works with the different clip. If that works, use some utility like Premiere or some online tool to reprocess the clip you want to use and try that. I would suggest shooting for a lower resolution/smaller file size.
If none of that works, or you can't really figure out what is causing the issue, consider rebuilding the slide and deleting the original.
Of course, make a backup of your project before you start making big changes.
The error was noted in the developer panel (Chrome, F12). It indicated that there was an issue loading or preloading that particular clip, but it still worked so it loaded at some point.
I tested it in SCORM Cloud, and I didn’t encounter any issues with slide freezing or video playback. Have you tried changing the video quality from 'Adaptive' to 'Static' in the Publish Quality settings?
I will try that as well. What is the difference between 'adaptive' and 'static'?
The course that I need to publish has video in almost all of the 10 lessons.
I have another lesson that is now giving me the same issue (and suspect there is another one that I have not looked into yet.....grrr). I am going to add this to the list of attachments. This is a video that we have used for years in other courses and it has always played. So frustrating.
I know that about a week ago I completed an Articulate update. Could that have anything to do with this?
Also, I tried all of the suggestions that Nathan_Hilliard recommended on the initial lesson. I ended up remaking the slide and used still shots from the video to resolve the issue. That will not work for this one. We need to have this specific video from the new attachments.
Also, I tried publishing in SCORM 1.2 instead of SCORM 2004: 4th edition. This did not work either.
The file plays when I publish to Review 360. Here is the link:
https://360.articulate.com/review/content/7898f530-2018-430e-befd-2bbb5068a9f7/review
Please find the attachments below.
Are all of the slides with issues related to the same video clip?
When you rebuilt the slide, did it work properly until you reinserted the problematic video clip?
Were you able to try reprocessing the clip into a new video?
If not, try the attached clip just to see if it helps.
Yes, a version update could potentially cause issues, but that may not be the case. You could try installing an older version of Storyline to see if your issue goes away. If you wish, try installing an older version from the Articulate updater/installer. Use it to repubish a version of your project that you know exhibits the problem and check if it still exists.
If your problem is fixed by the older version, report a potential bug to Articulate support (https://access.articulate.com/support/contact)
Official Articulate Documentation on Adaptive vs. Static Quality
Adaptive streaming requires multiple versions of the video (e.g., 360p, 720p, 1080p) to dynamically adjust quality based on the viewer’s network conditions. If any of these files are missing or corrupt, playback may fail. Unlike static streaming (which delivers a single fixed-quality mp4 file), adaptive streaming relies on proper MIME types for HLS .m3u8 files). If the server or LMS fails to send the correct headers, the browser may reject playback. From what I've seen in community discussions, switching to Static quality usually resolves this type of playback issue.
YAY SUCCESS!!!!
Thank you so much for your assistance. I tried the suggestion from Nedim changing the video quality from 'Adaptive' to 'Static'. You would think we would want the Adaptive, so that videos would not buffer, but changing that worked. I also do not understand why, a video in our Action/Practice lesson, would not play. We have had it in other lessons without this issue. Matter of fact, it is currently active on our LMS in the old version.
In any case, I have no idea of why this solution worked but it did, in every lesson. So grateful for your assistance!!!
