Forum Discussion
HELP!! Slide will not advance on the LMS but will in Review 360
I will try that as well. What is the difference between 'adaptive' and 'static'?
The course that I need to publish has video in almost all of the 10 lessons.
I have another lesson that is now giving me the same issue (and suspect there is another one that I have not looked into yet.....grrr). I am going to add this to the list of attachments. This is a video that we have used for years in other courses and it has always played. So frustrating.
I know that about a week ago I completed an Articulate update. Could that have anything to do with this?
Also, I tried all of the suggestions that Nathan_Hilliard recommended on the initial lesson. I ended up remaking the slide and used still shots from the video to resolve the issue. That will not work for this one. We need to have this specific video from the new attachments.
Also, I tried publishing in SCORM 1.2 instead of SCORM 2004: 4th edition. This did not work either.
The file plays when I publish to Review 360. Here is the link:
https://360.articulate.com/review/content/7898f530-2018-430e-befd-2bbb5068a9f7/review
Please find the attachments below.
Are all of the slides with issues related to the same video clip?
When you rebuilt the slide, did it work properly until you reinserted the problematic video clip?
Were you able to try reprocessing the clip into a new video?
If not, try the attached clip just to see if it helps.
Yes, a version update could potentially cause issues, but that may not be the case. You could try installing an older version of Storyline to see if your issue goes away. If you wish, try installing an older version from the Articulate updater/installer. Use it to repubish a version of your project that you know exhibits the problem and check if it still exists.
If your problem is fixed by the older version, report a potential bug to Articulate support (https://access.articulate.com/support/contact)
Official Articulate Documentation on Adaptive vs. Static Quality
Adaptive streaming requires multiple versions of the video (e.g., 360p, 720p, 1080p) to dynamically adjust quality based on the viewer’s network conditions. If any of these files are missing or corrupt, playback may fail. Unlike static streaming (which delivers a single fixed-quality mp4 file), adaptive streaming relies on proper MIME types for HLS .m3u8 files). If the server or LMS fails to send the correct headers, the browser may reject playback. From what I've seen in community discussions, switching to Static quality usually resolves this type of playback issue.
