Hi, Elizabeth, and welcome to E-Learning Heroes! ✨
Thank you for reaching out! Let me ask you some questions to try to narrow down the issue:
- Does it happen when you preview single slides?
- Does it happen with a specific .story file or any file you try to preview?
- Are you working from a local hard drive? Working on a network drive can cause erratic behavior.
I also want to send you this article with some suggestions on how to correct erratic behavior. If this doesn't work, I'd recommend opening a support case with our engineers.
