Forum Discussion
How happy are we with feature request and bug handling at Articulate?
Kerry,
You can't hardly be surprised that a message thread like this has started, much less drawn the amount of traffic from as many hard-core users of the tool as it has. A brief tour through Discuss > Articulate Storyline will yield many more examples of the topic of this thread. What IS surprising is there aren't MORE of these threads, either here or off-site.
Canned responses from Articulate's mouthpieces followed by...absolutely nothing...sooner or later tend to catch up with you. The standoffish attitude I have seen harkens back to the days of Adobe long before they bought their way into the eLearning development toolspace by swallowing up Macromedia. As a beta tester for Macromedia for a LONG time, and a charter member of the Authorware Inner Circle (a curated group of power users from outside the organization who contributed, skunkworks-style, to the NEXT version of Authorware) it was obvious how much Macromedia was invested in not only in gathering user feedback, but APPLYING that feedback to the product line, at a time well before company-hosted, web-based user communities. From the early-90s through the mid-2000s, there was no other game in town with the depth and breadth of Macromedia. It is thanks to their licensing Flash that you were even able to get your product off the ground. If more Macromedians and less Adobe-ians were running the show now, Storyline may well have never gotten the market position it has now.
Hey Joseph. Appreciate the insight and history. I joined Articulate because of the incredible impact this whole community has on millions of learners everyday. I’ve personally taken many courses made by people in this community and they’ve helped me grow.
I hear the frustration.
Since I joined, I’ve been talking to a lot of happy customers and recognize from this and other threads, there is a lot of work to be done. Silence was never intended to be standoffish. But you are right, it is hard to interpret anything but apathy if you are feeling ignored. Message heard loud and clear.
