Forum Discussion

HloseCLAIR's avatar
HloseCLAIR
Community Member
9 years ago

How to find my license number

Hi Guys, IT is going to change my laptop. i'll have to download Storyline again and add the key number license. But I don't know my key number. How can I get it? Thank you for your help
storyline 360
DanielaSlater's avatar
DanielaSlater
Community Member
5 years ago

Hi Alyssa,

I clicked on the link but there's no place for me to request the serial number.  When I open my application, it's telling me my free trial is expired but I purchased it so I can't get into the app to get the number from Help.  This happened a few years ago and I was able to get in contact I think by email and support was able to help me.

 

DanielaSlater's avatar
DanielaSlater
Community Member
5 years ago

All of a sudden, I tried to open it again and it gave me the serial number in the activation box.  Strange.  Now I have to figure out how to install SL on my new laptop.