How to keep image quality after inserting into Storyline

Hi Alison!

Thank you so much for sharing your images! I've imported them into the Slide Masters and noticed the 16:9 images look much clearer! The odd part is that all images look clear in Story View. 

Have you tried saving the images as .png from Photoshop? Saving as a .jpg is used for keeping the file size compressed which can potentially compromise the quality of the image.

Can we please have support for larger images than 2048x2048? It's 2020 and with Retina assets everywhere, this translates to 1024x1024 which is not really sufficient for screencasts.

Ideally please just give us an advanced mode where assets are not altered by Storyline and we as creators are 100% responsible for the assets we bring in.

This happens to me as well -- I see a lot of posts on this topic over the years but no clear response as to why it happens or whether or not it's on roadmap to improve?  Love Storyline so far, but do not want blurry slides!  At this point I'm just re-creating within Storyline anything that gets pixelated ... works for some things but not things I can't create in Storyline.

Hi Meg!

I'm happy to help! Are you noticing images are blurry when they are a specific size, or does every image become blurry when it's imported? 

It's important to note that in order to keep the quality of an image, you don't want to resize it to the point where it's stretched across the screen. This can make the image look blurry and out of focus. 

Do you mind sharing a screenshot of what this looks like on your end? This will give us a better idea of what the issue is.

As the initial post says, this happens with almost any quality picture. We have been experiencing this for years now, without getting a decent fix. We try to use original size images, snips etc but all this does not help.

@Lauren any chance of implementing a project-wide checkbox that'd disable Storyline's babysitting and recompressing of our assets? Or at least some workaround like Rise's _NOPROCESS_ filename suffix?

This is this Rise thread all over again: https://community.articulate.com/discussions/rise-360/poor-image-quality-when-uploading-an-image-with-rise

I painstakingly compress my images and audio to achieve the exact quality and filesize my project requires, only for Storyline then to undo all that work and produce a project that's larger and with worse quality.

This is really frustrating, please give us the option to handle our assets manually.

+1 to what Jan says - surpsiringly, even when setting up everything on 1:1 scale in advance, storyline still does what it wants..

Also default vector shapes of Storyline like lines with an arrow in the end, are still blurred, if drawn under any angle. Could you please fix it, we reported it also quite some time ago. Thank you very much!

Good morning!

Thank you for sharing your experiences. We know you want to deliver high-quality work and promise to update this conversation with any new information. 

As always, feel free to share example image files using the secure link below for tailored troubleshooting. We're happy to help!

• Private Upload Link

Also, good questions above!

Is there an equivalent of Rise 360's_NOPROCESS_ approach for Storyline 360?

When publishing in Storyline 360, there is a Quality property in the publish window that lets you control the compression settings for media:

Dashed lines or lines with custom end types and arrows appear blurry

This is an open issue in Storyline 360. I'll tag this discussion so we can circle back on our progress!

For now, one workaround is to use block arrows instead of line arrows:

Hi Katie, thanks for sharing this.

1. Can you please confirm if setting image quality to 100% will use my original image as-is without recompressing it? Or does setting this to 100% just set highest quality on the image compressor, thus producing large files?

2. How can I publish an audio asset as-is, without re-encoding it to certain bitrate?

3. How can I publish a video asset as-is, without it being re-encoded by Storyline to the set video quality?