Forum Discussion

xavier's avatar
xavier
Community Member
5 years ago
Solved

How to keep the sharpness of a video, when importing it into a Rise Video Block ?

Hello Everyone, Before importing into Rise, my original video has these properties : • Container  = MP4 • Codecs     = H.264 and AAC • Dimensions = 1920x1080 • Size       = 5.2 MB •...
rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    3 years ago

    Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:

    If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it.

    * Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.

    For more media best practices, check out this article!

DaphnRosa's avatar
DaphnRosa
Community Member
3 years ago

Hi Crystal, 

I have added _NOPROCESS_ to the name of my file (I tried to put it before, after and also before and after) but that haven't changed the result. The outcome is the same, my video gets blurry when inserted in the Rise course I'm creating.

GrenForonda's avatar
GrenForonda
Staff
3 years ago

Hi Daphne,

Sorry to hear that the issue persists despite adding _NOPROCESS_ to your video filenames.

Are you inserting these videos into a Video Block in Rise, or some other block, like an Accordion or Process block?

We also recommend sharing a copy of this file with our support engineers so that we can investigate this issue further. You can create a support case here and share the video file.

Let us know if you need anything else!