Forum Discussion
How to let learners know they were disconnected from the LMS
Hello,
We want learners to get a pop up message when they get disconnected from the LMS. I found a solution in the forums here, but it only applies to Storyline 1 and 2. We are on Storyline 3. Is there a solution available that works for 3?
Thanks in advance for any help provided!
11 Replies
Hi there, Marilyn. I'd love to lend a hand here!
While the steps outlined here currently apply to Storyline 1 and 2, I'm going to double check with our team on a solution for Storyline 3 and 360. Thanks for standing by, and I've bookmarked this discussion so I can keep you updated with any new information.
Hi, Marilyn. Circling back to share that we've now updated our article to include newer versions of Storyline: Storyline 360 and Storyline 3: Let LMS Learners Know When They Lose Their Internet Connection
I did want to note that this option only works with Flash output at this time–and I'll certainly keep you in the loop if HTML5 support is added in the future! I hope that helps, and we're here if you need anything else! ☺️
Katie,
I too would like to know when this feature appears for published HTML5 content. As we migrate more to HTML5, it's in the critical assessment modules where students appear to hang, losing connectivity and their score. Have the ability to possibly reconnect before losing everything would be great. Thanks.
Thanks for adding your voice, David; I've added your insight to the feature request's report!
We love sharing updates, and we’ll post them here once we have them. Thanks for letting us know how we can make things better!
Hello!
Just wanted to deliver that we are facing the exact same experience. Some of our users are about to finish the training and at the last screen everything is frozen. When they start over again they see that the last saved status was in the beginning or not at all. HTML5 here as well. Please deliver a fix to be able to resume the lost session.
Good morning, Sokratis!
Appreciate you adding your vote. I let our team know that you'd also like to see the same functionality for HTML5. If we're able to add this in the future, we'll let you know!
Is there a way to notify users now on HTML5???
Storyline 360 and Storyline 3: Let LMS Learners Know When They Lose Their Internet Connection
Hello Sungmin,
Thanks for taking the time to check-in!
We don't have immediate plans for adding this functionality for HTML5. It's a request that we're actively tracking requests for so I'll make sure we update you on any changes!
Hello, I'd like to check back on this functionality as well. We are experiencing a significant number of issues with completion tracking for our SuccessFactors LMS and we think this feature would be helpful for user education and for documenting when disconnection is the source of the issue. I looked at the current road map and don't see this item. Are there any plans for it in an upcoming release?
Hello K!
Thank you for sharing these details with us! We are currently prioritizing other features, so this one hasn't made it on our roadmap yet. I'm happy to add your comments to our report and advocate on your behalf. If our team decides to reroute and add this to our roadmap, I'll be sure to update you in this discussion!
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 69, we’ve included important fixes and new features.
One of the enhancements we've included is:
Notify learners when they lose their internet connection so they don't lose their progress.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
