I am having the same issue... will I have to open a support case also? Are there no other solutions available? I need a solution urgently.
Hello e Coach!
Are you not able to install Storyline 3 or Storyline 360? If you're looking to install Storyline 360 and having trouble from the desktop app, then I'd suggest downloading the updated software from our Downloads page.
Please let me know if that doesn't do the trick!
Hi, Lauren, thanks for your reply.
One of the main issues I am having is that when I try to add a Block Template, I can't get my Rise 360 courses to see any Storyline 360 interactions I publish to Review 360.
I read on this thread that I need a newer version of Storyline 360. I'm certain this is the cause of my other problems as well.
I can't seem to update my version of Storyline 360 to the latest version. Via the Articulate 360 desktop app and click 'Check for updates' I get the 3 ellipses as described by Michael above then it disappears.
I tried downloading the June 18, 2024 STORYLINE 360 exe and the June 18, 2024 STORYLINE 360 X64 exe from the Download link you shared with me and they both installed, but neither of them would run. However, I now had the option to 'Install latest update' from the Articulate 360 app, and it simply installed the old version again (screenshot attached)
Any ideas? Thank you
Hi e Coach,
Happy to help troubleshoot! I understand you're having issues updating Storyline 360, which should resolve the problem with Storyline blocks in Rise. If you've already checked whether your network admin allows automatic updates, a reboot of your computer should allow you to update.
If the problem still happens, please try running these steps to remove Storyline and install a fresh, updated copy. If these don't improve things, can you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
Just an update that I contacted Support and they were able to help me solve the problem on all counts by uninstalling, cleaning up, and reinstalling by following their instructions. Big thanks!
