Huge temp files created during development and previewing

Hi David,

This has been shared with our QA team, and as they look into fixes you'll want to follow these steps to delete the temp files:

1. Open Windows Explorer, type %temp% in the address field, and press Enter.
2. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.
3. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.
4. You can now save your project file.

We're working to improve the way temp files are handled so this issue won't occur. In the meantime, you'll need to empty your temp directory if you find that you can't save your project file.

Hi all,

Storyline 2 Update 4 was released Friday, which included the following fixes:

• Fixed issue where a project file couldn't be saved due to "Store must be open for this operation" error
• Fixed issue where temp files weren't purging, which could prevent project files from saving
• Fixed issue where Quizmaker '09 quizzes couldn't be imported with Flash Player 16 installed

To install the latest update for Articulate Storyline 2, use the download link in your product activation email, or download the latest installer here. Updates are free for existing Storyline 2 licensees.

Thanks for the update Ashley!!

No problem Rick! 

I have still been having this issue, even with Update 4 installed, so I've just taken to going in and deleting the old .tmp files manually to keep them from building up.

I just realized that this is a different folder than where the auto-recover (.tmp) files are saved as I've been deleting those but I was not aware of the Temp folder.

Just a question, though - there are lots of files in the Temp folder that cannot be definitively identified as having been created by Storyline, plus numerous others that certainly are not Storyline files - is it safe to delete ALL files in this folder (except for the ones that are in use)?  There is an entire folder that belongs to my virtual machine so I don't want to risk messing anything up there but some Storyline files are more than a year and a half old!

Hi Mel,

If your temp directory is full, here's  how you want to delete them and look for the files.  

Also, we released update 5 last week, and that included a number of other bug updates, so you may want to look into going through the latest update as well. 

Hello, having the same problem with Storyline inside of Articulate 360.

My storyline temp folder in appdata/local fills up everytime I save. Keeps expanding until my 250 gigs C drive is completely maxed out. I have to manually delete the folder when working with the software. Is there any trick around this?

Hi Eric,

Are you having to follow the same steps for Storyline 2 to purge the temp files? Have you looked at disabling the Auto recovery feature to see if that helps stop the creation of all the temp files? 

Hello Ashley, yes disabling the Auto Recovery fixed the creation of endless gigs in temp folder. Good to know, thank you!!