It seems like with the latest update of Storyline, it is creating really large temp files during development and previewing. Before long I am out of hard drive space. But then it will not save at all to any location, even when there is plenty of disk space. Am I the only one?

This problem seems to have started after installing the latest update last week. The working folder is C:\Vodia, and I publish here as well.I can't understand why the file is 240,000 KB, even after I stripped it down to just a few slides. But those temp files appear 1. When you preview 2. When you save the project.I did see a recovery file when I had a crash as it would not allow me to save it anywhere at all, saying there was not enough disk space (remote 2TB hard drive or a network drive).

Hi David, This has been shared with our QA team, and as they look into fixes you'll want to follow these steps to delete the temp files: Open Windows Explorer, type %temp% in the address field, and press Enter. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those. You can now save your project file. We're working to improve the way temp files are handled so this issue won't occur. In the meantime, you'll need to empty your temp directory if you find that you can't save your project file.

I just previewed one slide with quite a few layers and here you can see all the temp files created. After deleting them I saved the file and they came back again. The images on each layer are like 50-60Kb, so they are not huge files.

Hi Rick, It sounds similar to a situation described here that we've reported to our QA team, but that user was receiving an error message. So before we say that you're running into the same thing I'd like you to check into the following items: - Have you already looked into the guidelines here in terms of working on your project files? I can see that it's saving to the C drive, but please also check the length of the file path and file name. - You may also want to look into the repair steps outlined here.

I just uninstalled and re-installed Storyline, then opened and saved my project. There are 27 new temp files again, C:\Users\zus0205\AppData\Local\Temp, plus the log files for the uninstall/re-install.

Huge temp files created during development and previewing

26 Replies

AshleyT-Pollard
Staff
9 years ago
That's a good interim step, but it will mean if something happens that causes Storyline to crash you won't be able to access the recovered file. It sounds like you're saving on a regular basis so that may also not be as big of an issue for you - but definitely something to keep in mind.

How big is the Storyline 360 file that you're trying to save?
ChrisBam
Community Member
5 years ago
Sorry for commenting on an old thread, but having just had a load of low-disk warnings I had a dig around on my hard drive.
What I found was 96GB of tmp files in 'C:\Users\me\AppData\Roaming\Articulate\Storyline'.

These files go back to September 2020 and some are up to 300MB each!

Does Storyline 360 not delete Auto Recovery documents once a user chooses to save their file?

PS: I followed the instructions above of clearning the %temp% folder but that doesn't reach the files on my drive as they are not in the Local folder.
- BeccaLevan
  Community Member
  5 years ago
  No need for apologies, Chris, happy you reached out! 😊
  
  This post provides a helpful explanation of those files, but since you mentioned you've already tried removing them, I'd like to get you connected with one of our support engineers so they can take a deeper look!
  
  I've opened a case on your behalf, so stay tuned, and one of my teammates will reach out to you shortly!
  - ChrisBam
    Community Member
    5 years ago
    
    Becca Levan
    
    No need for apologies, Chris, happy you reached out! 😊
    
    This post provides a helpful explanation of those files, but since you mentioned you've already tried removing them, I'd like to get you connected with one of our support engineers so they can take a deeper look!
    
    I've opened a case on your behalf, so stay tuned, and one of my teammates will reach out to you shortly!
    
    Thank you. Matthew has been in touch.

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Huge temp files created during development and previewing

26 Replies

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