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KarenGerome-62f's avatar
KarenGerome-62f
Community Member
3 years ago

Hyperlink button closing LMS Window

I have the exact issue that Brooke South had in 2020. That conversation was closed by Brooke for some reason. Is there an answer to this? Hyperlink May 06, 2020 By Brooke South ...
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KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Karen,

I see you opened a support case and worked through this issue with my teammate, Chester. If you run into any trouble, please let us know!

For anyone experiencing something similar, we determined this issue was related to the LMS, rather than the course itself. The best way to identify an LMS issue is to compare how your course behaves in a testing engine, such as SCORM Cloud.

  • If your course doesn't work in SCORM Cloud, please open a support case so we can investigate what's going on.
  • If your course works at SCORM Cloud but not in your LMS, we suggest reaching out to your LMS provider for assistance.

I hope this helps!