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RachelBarry-456's avatar
RachelBarry-456
Community Member
7 years ago

Hyperlinks not working

I have added hyperlinks to text descriptions in an image carousel, however when I go to preview the course there is no option to click the linked text. Even when I right click on the link, there is no option to open it.

I have tested the links elsewhere in the course, in text blocks, and it is working fine. Any ideas how I can fix this? 

Many thanks!

rise 360

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  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    5 years ago

    Hi Brian,

    If you'd like a second pair of eyes on it, you can send us the Share link privately by opening a case. We'll let you know if we see the same problem from our side! 

  • LokeshSudarshan's avatar
    LokeshSudarshan
    Community Member
    5 years ago

    Hello Everyone!

    I am still unable to open hyperlinks on Rise. These links are of documents on a SharePoint site, which are updated frequently so we can't provide them as attachments.

    When I click on the hyperlink, it opens a new tab and closes immediately. But when I copy the URL and paste it in a new tab, I am able to view/download the documents.

    • CNavarro's avatar
      CNavarro
      Former Staff
      5 years ago

      Hi Lokesh, sorry to hear that you are having problems with the SharePoint hyperlinks. We would want to dig deeper into this. Can you send us the Share link of your course here? Our support engineers are ready to help.