Forum Discussion

DanielAlbarran's avatar
DanielAlbarran
Community Member
9 years ago

I can´t remove shadow from text

Hi, many captions in my project have a shadow that I can´t remove. Why?  I don´t want to apply the format brush (from a non-shadow text) because it would erase the bold format in some words. Thank...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing the bug that caused shadows on captions to display even though the shadow setting was turned off in the default format.

    Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

ABF1200's avatar
ABF1200
Community Member

Hey Becca! Thanks for taking that video. I imported the slide to a brand new Storyline file and am still experiencing the issue. Unfortunately I cannot  share my project due to the nature of my job. I'm wondering if this is because I copied and pasted text from a Word doc and pasted it into a caption bubble and caused some weird formatting issue? I don't know. I've figured out a workaround for this but it's still annoying. Unfortunately I cannot share my project due to the nature of my job.

BeccaLevan's avatar
BeccaLevan
Community Member
4 years ago

Thanks for giving the import a shot, Art!

From here, I'd recommend the following steps to test your theory:

  1. Open the attachment and test out the Text Shadow OR
  2. Open a blank Storyline file and manually add text into a caption instead of pasting it from the Word document.

Keep me posted on your findings, and we can explore our next avenue from there!

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