Image Dimensions in Rise

Hello,

I'm using the 2-column grid and getting the same errors that others have described where the images are cut off, no matter how hi-res they are or if I have resized them in the hope that will help. I think there's a bug in your software. I'll go ahead and start a ticket for this, for me personally. But I wanted you to know others are still having this issue.

Thanks!

Hi Annie,

      Yes, I'm still having this issue.

Hi Allison,

I did submit a case, and the answer I received isn't helpful:

"Rise is responsive when it comes to handling media files such as images that are uploaded to the course. This means that images will have different dimensions as they adapt to different devices and orientations. The community forum here has a great response from one of my colleagues, explaining why you are observing this specific behavior for your images, and how to edit the images to best prepare them for being displayed in a Rise course:

https://community.articulate.com/discussions/rise-360/what-size-pictures-for-different-rise-templates

Just to summarize, your images are not being cropped, but rather being displayed in a way that Rise recognizes as optimal for the current browser window."

I know that Rise is responsive, but I'm starting to not care, if it's going to crop my images in ways I don't want. And there are no tips on editing or best size of images, per the Rise block.

I know it's not your fault, but I wish this could be addressed somehow. In the meantime, I'll stop using 2-column grid for images.

Hey Ashley!

You stated, "Rise 360 will create responsive content, so there isn't one set size as it'll change based on what device you're viewing a course with."

Even a chart with pixel dimensions and possible resizes could help people out. Yes I know Rise is a responsive design tool, but most everyone pretty much starts with 1024 monitor (or whatever), tablet, and phone. 

Thank you - Ed

Hi all,

I did get a better answer yesterday from Support, after I complained on here. :) 

The 2-column grid gallery images need to be square. So, I simply added white space to the top and bottom of my landscape images, and voila! They looked fine in all the "device" modes.

This is the kind of tip I hope someone at Articulate collects and puts into a document or video of other helpful workarounds *hint hint*!

Go Annie...Go Annie!

Hi, 

Where can I find optimal image dimensions for each component in each view? 

Thanks. 

hi All,

I'm facing the same issue. My file (see sample image for rise) when added as a full length image gets cut off at the bottom and top. If I choose to add it as a centred image, it gets too small to view. Any suggestions?

Here's a quick help when working with images:

• Create a square PowerPoint slide. Design tab, slide size. 10x10
• Add the image to the slide when using a square image block (grids, flashcard) to the slide.
• Save the slide as an image .png

Of course you can crop the image in other tools, but I usually have PowerPoint open when working with Rise.

I am struggling with the image quality in Rise under the Course settings.  I frequently use airline logo's as the cover photo and it seems any logo size I select appears distorted as the cover photo when the course is previewed.  Any suggestions?  I have added a logo below as an example of what I'm struggling.